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Frequently Asked Questions

Subscription F.A.Q.

How long is the FREE trial, and when will I be charged?

The Free Trial is 30 days. Your credit card will not be charged until after the free trial offer period. You will never be charged during your free trial, and you can cancel at any time.

If it's a FREE trial, why do you need my credit card?

Once your free trial has ended, your membership will be automatically renewed at the monthly subscription rate plus any add-ons you choose. This is so you can continue using EasyOrder without interruption. You will never be charged during your free trial, and you can cancel at any time.

Will you renew my subscription automatically?

Yes, your subscription will be automatically renewed according to your billing cycle.

Can I change my plan later on?

Absolutely! You have the flexibility to upgrade your subscription to our EasyOrder Pro Package or CRM Add On at any time to access additional features. However, please note that downgrading back to EasyOrder Classic is not possible once you upgrade to Pro as it would entail forfeiting valuable historical data associated with the Pro Package.

Can I cancel my subscription at anytime?

Of course. There are no set up costs, no contracts and your subscription is month to month. We are so confident that Monster will grow your business and retain your customer base there are no contracts, cancel anytime.

Do you offer any discounts?

Yes! We're pleased to offer an annual payment discount. When you opt for the yearly plan, you'll receive a bonus - one month absolutely free. This is a popular choice among our long-standing subscribers, who appreciate the cost savings that come with their continued commitment to our service.

Can I request a refund?

If, by any chance, you forget to cancel before your billing cycle and incur a charge, please don't hesitate to reach out to our dedicated support team. We'll promptly process a refund for your payment within 24 hours.

Kindly allow 5 to 7 business days for the refund to be reflected in your account. It's worth noting that we don't provide partial refunds. Your satisfaction is important to us, and we're here to assist you with any billing concerns.

Application F.A.Q.

Why should I use EasyOrder?

Products like Toner Cartridges and Medical supplies are commodities.

You can buy them almost anywhere. The web has thousands of sites selling exactly what you sell. So, how do you differentiate from the masses?

Our business was founded upon the principle that if you spend the extra time to take care of your customers, they will take care of you.

In today's market you have to offer something besides cheap pricing. You need a solid product, great service and an easy way for customers to interact with you. These will ultimately lead to longevity and loyalty in your customer relationships.

By taking the time to build a custom order form for your customer and connecting them directly to you, you are doing exactly opposite of what every other website does - they make the customer to all the work to place an order.

With EasyOrder you do everything for the customer so they have the simplest ordering experience possible. It's a simple concept, but it works.

How many customers can I put on EasyOrder?

With EasyOrder, you have the freedom to onboard an unlimited number of customers, and we actually encourage you to do so. We've designed our platform to accommodate as many customers as you need. In fact, many of our subscribers successfully manage customers with hundreds of locations spanning the entire country, all thanks to the capabilities of EasyOrder.

What's even more exciting is that our platform often paves the way for expansion.

Subscribers frequently begin by setting up just one location within a larger company. The company is so impressed with the ordering experience that they decide to extend our subscribers services to all the company's locations over time.

We've been there to assist subscribers in setting up accounts for 500+ customer locations when they land large accounts, showcasing the scalability and potential of EasyOrder.

How do I know my customer data is secure?

We understand that your customer data is of paramount importance and should remain confidential. Rest assured, we've implemented robust security measures to ensure the safety of your data. Our application is fortified with Secure Socket Layer (SSL) encryption, providing 100% digital security for all your information.

From the moment you sign up for our free 30-day trial, you are automatically protected by our Non-Disclosure agreement, demonstrating our commitment to safeguarding your data. You can also find detailed information in our privacy policy, accessible at the bottom of any page on our website. It's important to note that your customer data is exclusively utilized to meet your and your customers' ordering requirements.

We're proud to share that many of our subscribers, including those with high-security government clients, trust EasyOrder without any issues. In the event that you decide to cancel your subscription, rest assured that all stored customer data is promptly deleted along with your account. Your data security remains our top priority throughout your journey with us.

Can my customers set up their own order forms?

We've recently introduced a significant upgrade to our customer and order form creation system in Monster. Now, we offer an intuitive "Wizard" feature that guides you through the setup process with clear, step-by-step instructions.

This streamlined approach makes it hassle-free for both administrators and customers, ensuring a seamless experience for all.

Do I or my customer have to install software to use your system?

Our application is entirely in the cloud (web-based), offering you the convenience of managing Monster without the need for any installations. It's accessible from any device with an internet connection, whether it's a computer, tablet, or mobile phone.

Application F.A.Q.

Do you offer support if I need help?

Yes! High-quality customer support is extremely important for a quality product, that’s why we do our best to resolve any issues you may encounter.

What is Premium Support for the Monster CRM?

Our Premium Support primarily applies to the CRM and Marketing System.

We offer a comprehensive library of How-To videos to guide you through each section at your own pace.

If you need additional troubleshooting beyond that, our team is available for Premium Support at an hourly rate. For those who prefer a hands-off setup, we offer a one-time CRM setup service for $500.

Our system is built on the HighLevel Platform, and there are many YouTube tutorials available if you prefer a DIY approach. While you may not need every CRM feature, at just $99/month—including our custom snapshots and tailored automation—this system is a high-value investment for growing your business.

How do I contact support?

We are ready to help you. To start a support ticket just click on "help" on any page inside Monster. You can also send an email to [email protected]

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